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FAQs –  SYMPLEWP Services

Can I have a refund?

The refund will only occur before the service starts, when client/buyer may have processed the order but did not provide any requirements for job completion, which will fit into Cancellation.

Find more details at Refund Policy page.

The client/buyer is protected by PayPal’s Purchase Protection. Read here about PayPal’s Purchase Protection. 

How many reviews can I have?

Up to 3 reviews for jobs with 3 days mininum worked.
And 1 review for jobs completed within 24 hours.

How long it takes to have a job done?

In general, up to 1 business day. Custom jobs are calculated specifically case by case, but in general up 1-2 weeks.

Managing Your Account

How do I manage my account?

Access “My Account” page » /my-account/ or clicking at “user account” icon on top. You’ll see your orders and others account details.

How secure is the admin area?

The whole website has a Let’s Encrypt certificate. » https://letsencrypt.org/about/
So, your data is safe.

How do I cancel my account or my order?

Please, send an email to support@symplewp.com requesting the job cancelation or account deletion.