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FAQs – SYMPLEWP Services
Can I have a refund?
The refund will only occur before the service starts, when client/buyer may have processed the order but did not provide any requirements for job completion, which will fit into Cancellation.
Find more details at Refund Policy page.
The client/buyer is protected by PayPal’s Purchase Protection. Read here about PayPal’s Purchase Protection.
How many reviews can I have?
Up to 3 reviews for jobs with 3 days mininum worked.
And 1 review for jobs completed within 24 hours.
How long it takes to have a job done?
In general, up to 1 business day. Custom jobs are calculated specifically case by case, but in general up 1-2 weeks.
Managing Your Account
How do I manage my account?
Access “My Account” page » /my-account/ or clicking at “user account” icon on top. You’ll see your orders and others account details.
How secure is the admin area?
The whole website has a Let’s Encrypt certificate. » https://letsencrypt.org/about/
So, your data is safe.
How do I cancel my account or my order?
Please, send an email to firstname.lastname@example.org requesting the job cancelation or account deletion.